Leaking between Filter Housings


Could you please advise?

This new unit,  order #6881,  was installed last evening when I noticed this leaking: 


Thank you,

Mike Lin

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  • Could you also please advise on this? Water is pooling around the faucet, which is newly installed. 

    Thank you!

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  • Hello Mike,

    We will send a replacement purification module top assembly to fix that leak. As for the faucet, where is the water coming from? I see drips up the body of the faucet which would indicate the water is coming from above. Is the faucet spout pushed fully into the faucet? Thank you.

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  • Tom Davis 

    Thank you. Please advise what you need from me to initiate the process of replacing the purification module top assembly. 

    Regarding the faucet, I'm not positive of the waters' origin. A pool of water collects around the base atop the countertop. The drips seen on the body came from residual splash as I was cleaning the pool -- I tested just now, and the body is dry even as the water is flowing. 

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  • mike lin For clarity, water is pooling at the base of the faucet even though no water is dripping from the top?

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  • Tom Davis Apologies for the confusion. I've been examining it,  and my best guess is the cause of the pooling isn't due to a defective faucet but simply water being splashed that's gathering around the faucet base. 

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  • mike lin We'll be sending the purification module top out today. Thank you.

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  • Alma Thank you, Alma

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