Have a Leak? Read This Before Requesting Help

Identify the source of the leak:

  • Is the leak where the flexible tubing inserts into a fitting?
  • Is the leak where a threaded part of a fitting screws onto another part?
  • Is the leak between the filter housing sump and head (canister where the filters are inserted)?
  • Is the leak at one of the fittings that connects the filter housings together?


If the leak is where the flexible tubing inserts into a fitting:

  • Remove the tubing from the fitting by pressing in on the ring surrounding the tubing while simultaneously pulling out on the tubing
  • Using the tubing cutter supplied with the system, cut 1 inch off the end of the tubing. If you no longer have the tubing cutter, use a sharp utility knife and a cutting board. Ensure the cut is square and clean
  • Insert the tubing back into to fitting, ensuring that is goes in a full 5/8 inches


If the leak is at the threaded part of the faucet adapter:

  • Tighten it further. Doing so will not harm the faucet


If the leak is at the threaded part of the 90-degree elbows:

  • Tighten it further. If you cannot tighten it anymore, you will need to remove the fitting and add plumber's tape to the fitting's thread. Plumber's tape is available at any hardware store


If the leak is where the filter housing sump screws onto the head (where the filters are inserted):

  • Remove the housing sump and inspect the o-ring. Look for debris that may be causing the o-ring not to seal
  • Ensure the o-ring is sitting properly in the grooved seating area made for it
  • Screw the housing sump back onto the head and tighten


If the leak continues after you have tried all of the above, please post a support question describing the problem. Including a photo is helpful.

If the leak is at one of the fittings that connects the filter housings together, reply to the email address your Order Confirmation was sent from and tell us the problem.

  • 4 yrs agoLast active
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