Replacement Cartridges

Originally when I purchased this system (last year) it was indicated that the filter replacements will be $99.00 per year .I have seen where other customers have received an email for a $20.00 discount since the price has increased by that amount. How can I acquire the discount since I didn't receive an email.   Also, I  was wondering if filter orders are still shipped from CA and if so could I just pick them up instead of paying freight?

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    Hi Brian,

    The $20 discount is sent automatically 11 months following your previous purchase and is valid for 30 days. That said, if you purchased from Amazon or a dealer, you won't receive the email, but if you can tell me your order number I can research this (if you purchased direct from us).  If you purchased from Amazon or a Dealer, send me a copy of your invoice/receipt and I can get you into our system. Thank you.

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  • Hi Tom,

    Thank-you for the response.

    Order# 2308.        5/22/16

    I may purchase a couple sets.

    Do you have will call pick up?

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  • Hi Brian,

    You are a couple are a few month early on the filter change. You should be receiving the discount code by email around 4/22. We don't have will call pickup available. Sorry about that.

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