Originally when I purchased this system (last year) it was indicated that the filter replacements will be $99.00 per year .I have seen where other customers have received an email for a $20.00 discount since the price has increased by that amount. How can I acquire the discount since I didn't receive an email. Also, I was wondering if filter orders are still shipped from CA and if so could I just pick them up instead of paying freight?
The $20 discount is sent automatically 11 months following your previous purchase and is valid for 30 days. That said, if you purchased from Amazon or a dealer, you won't receive the email, but if you can tell me your order number I can research this (if you purchased direct from us). If you purchased from Amazon or a Dealer, send me a copy of your invoice/receipt and I can get you into our system. Thank you.