Water filter replacements

I have had the AquaLiv water filtration system for 4 years now. My family and I love the crisp clean water it produces. We use this clean water for cooking things on the stove as well as fresh water supply for our four legged friends. We have a dog and a cat.


I don't where else to reach support but i ordered a replacement filter and one media cartridge arrived badly damaged in the form of a crack nearly all the way around. Argh.


Was supposed to start a water fast tomorrow. Guess that's not going to happen.


How can i get another water filter replacement?


The damages have been photographed. Should i send the pics? Should i send the filter back to the address on the label or just throw it out?


Usually it takes 2 weeks to get the filter, can you send it overnight?

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  • Hi Bradley,

    Sorry to hear a filter was broken during shipment. Please post just one photo here for proper identification. We can ship ground for free. The filters are in stock and it would ship tomorrow and be delivered Saturday or Monday. We can ship overnight, but you would need to pay the shipping charge. It would be expensive.

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