I just realized I am overdue to change my filters. Was reminded in the past. Did you stop this. Wondering if I can purchase 2 units at once and will it still be good for the next years. Saves on shipping? Anyway no live people to contact via phone or email bummer.
I thought your company was located in Seattle but I see California?
Hi Beth, I assure you that live people are here working on your behalf. We relocated to California from Seattle three years ago. The old reminder system broke. We have a new system in place that simply sends an email 11 months after your last purchase from our store.
You can save on shipping by ordering two filter sets at once. So long as the filters are kept dry, they will last indefinitely.Reply